Effectiveness of Reference Management Software in Enhancing Research Quality in Universities in Nairobi County, Kenya

Abstract

Reference management software (RMS) application is highly emphasised in academic research to improve research quality. However, studies raise concerns about their effectiveness since they have errors in functionality, language limitations, and inaccuracy of the citations and references generated. This study aimed to establish how effective RMS is in improving research quality. The study objectives were to investigate what reference management software is in use in the universities in Nairobi County, Kenya and to establish if reference management software programmes are effective in enhancing the quality of research in the selected universities. The study adopted a descriptive research design. This assisted the researchers in gathering data through a survey where an online questionnaire was administered to 18 respondents. All the universities within the County of Nairobi constituted the target population. The unit of analysis was the University Librarians because of their crucial role in promoting research quality in Kenyan Universities. In the analysis, insights were derived using a computer-based statistical package for social science (SPSS). The study revealed high satisfaction with RMS, particularly in terms of necessity, visual appeal, integration capabilities, and automatic formatting of references. While University librarians reported ease of navigation, there was limited awareness of alternative referencing approaches. Continuous institutional training programs for librarians and researchers on RMS usage, covering basic and advanced functionalities, are recommended.